A: Emailing someone directly means that your request could get lost in the shuffle! :( Whether completely by accident or by someone being out of the office unexpectedly, we don’t want your issue to get missed.
The best way to submit your helpdesk support request is by emailing support@atnetplus.com or submitting it through our website. Both methods will create a ticket in our system. This way both our Service Coordinator and automated system ensure that your ticket will not get missed and you will receive a callback quickly.
*** Please do not CC support@atnetplus.com after your original request. This will create multiple tickets in our system and can cause duplicate billing. ***