A: Emailing someone directly means that your request could get lost in the shuffle! :( Whether completely by accident or by someone being out of the office unexpectedly, we don’t want your issue to get missed.

The best way to submit your helpdesk support request is by emailing support@atnetplus.com or submitting it through our website. Both methods will create a ticket in our system. This way both our Service Coordinator and automated system ensure that your ticket will not get missed and you will receive a callback quickly.

*** Please do not CC support@atnetplus.com after your original request. This will create multiple tickets in our system and can cause duplicate billing. ***

A: You can simply fill out this form. This generates an alert to our staff so we can have the proper contact follow back up with you.

A: If you emailed support@atnetplus.com, you would’ve received an automatic confirmation that has your ticket number (reference number starting with “T”) noted.

You can then email support@atnetplus.com again with the ticket number as the subject line of the email. If you do this, any content of the email (including attachments) will be added to the existing ticket.