Join Our Team2026-07-07T15:27:24+00:00

Join Our Team

Voted “Best Workplace in Ohio” 2025

Join our team and be apart of Northeast Ohio’s go-to provider of reliable Managed IT Services.

Our mission? To deliver an elite partnership of people, processes, and tech to our valued clients.

We’re proud of the top-notch IT services we provide, but what makes us stand out is our commitment to always going the extra mile for our clients.

Our team of pros is always on their toes, working tirelessly to ensure our solutions are effective, efficient and perfectly aligned with the latest industry trends.

Join Our Team

 

We’re always on the lookout for people who share our values and are passionate about providing exceptional customer service. We love promoting from within, but we’re also expanding and keen on adding new talent to our team.

Do you have a knack for problem-solving and love technology?

If you’re customer-focused and our values align, you might just fit right in.

Open Positions

Service Desk Analyst2026-07-07T15:50:09+00:00

Position Summary
The Service Desk Analyst is the first line of support to our customers.  This position responds to customer inquiries and handles customer issues.  Will escolate those issues to appropriate resources for resolution and/or follow-up.
Item No. Job Duties / Skills Essential Functions
1 Following our Core Values: Collaboration, Supportive, Effective Communication, Respectful, Driven.
2 Effectively Communicate with clients in a way that is professional and aligns with our Core Values.
3 Resolve customer issues, identify and escalate priority issues when needed.
4 Address client communication directed towards you in a timely manner -or direct them to the proper support channels.
5 Communicates proactively and works cooperatively with other members of the team and management.
6 Assist with phone calls, cleaning up tickets, gathering relevant information, and ticket creation.
7 Assist with managing tickets- following SLA, making sure tickets do not fall out of SLA, prioritizing when needed.
8 Security Awareness – Following company guidelines and complete EUSA training .
9 Reports time worked at the end of task or at minimum by the end of the day.
10 Continued education through internal trainings and certifications.
11 Works towards billable goal, tickets worked, tickets closed throughout the day.
12 Strive for positive client Crewhu ratings.
13 Submits timesheet at the end of every week or by Monday of the following week.
14 Participates On-call rotation.
15 Goes onsite when needed to resolve a customer issue.
16 Has / Maintains a good on-time attendance record.
17 All other assigned tasks.
31 Open
Last Updated: November 2025
Minimum Qualifications for Position
Appropriate technical background Valid driver’s license, with ready access to an automobile with insurance
Knowledge, Skills and Abilities Required
Must have strong oral and written communication skills, learning skills, customer service orientation, problem analysis, problem-solving, adaptability, planning and organizing, attention to detail, and stress tolerance.
Working Conditions
Most work is performed in an office environment either at home or at the office requiring many hours of sitting and close desk work.

What’s In IT For You?

  • Competitive Wages
  • Tight-knit Team Environment
  • 15 Days of PTO to Start & 9 Holidays Per Year
  • Career Pathing and Growth Opportunities
  • Training/Certification Reimbursement
  • End of the Year Discretionary Bonus
  • Cell Phone Allowance
  • Full Suite of Insurance Coverages (Medical, Vision, Dental, LTD, Life)
  • Company pays approx. 70% of primary medical insurance, and contributes to HSA
  • Short Term Disability (Company Paid) & Long Term Disability
  • Basic Life Insurance (Company Paid) and Voluntary Life
  • 401k Pension Plan with up to 4% Match & Immediate Vesting

Built On Core Values

Our culture is built on collaboration, respect, effective communication, drive, and support. Those aren’t just fancy words; they’re what we live by at AtNetPlus.

Driven by our core values, we deliver an elite partnership of people, processes, and tech to your business.

Driven

Effective
Communicators

Respectful

Supportive

Collaborative

How AtNetPlus Supports Your Growth:

At AtNetPlus, we understand that the backbone of our success lies in our team’s continuous development and growth. We create an environment that encourages and supports your professional progress.

Training and Professional Development:2026-05-19T12:31:29+00:00

We offer various opportunities for you to learn and grow, including training sessions, workshops, and seminars.

Whether you want to gain technical skills, improve project management abilities, or enhance leadership qualities, our resources are designed to help you achieve your goals.

Mentorship Program:2026-05-19T12:32:12+00:00

Our company has a mentorship program that helps you connect with experienced professionals.

We’ll pair you with a mentor that can offer guidance, share knowledge, and provide insights based on their own career pathway and experiences.

Our program is designed to help you gain industry wisdom and advice that is tailored to your personal and professional development goals.

Innovative Work Environment:2026-05-19T12:32:45+00:00

Innovation is at the heart of everything we do.

You’ll be working in an environment that encourages creative thinking, problem-solving, and the implementation of cutting-edge technologies.

AtNetPlus Office, IT Managed Services Provider

Ready To Join Our Team?

If you believe that AtNetPlus aligns with your goals and values, we invite you to apply. Discover the exciting possibilities that await you and take the next step towards joining our team!

1000 Campus Dr. Ste 700
Stow, OH 44224
(330) 945-5685

1000 2nd Ave S
North Myrtle Beach, SC 29582
(843) 273-8005

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