Business Managed IT Services
serving northeast ohio since 1998
We are passionate about providing our clients with the knowledge they need to make informed decisions. We’ve put together information that’s easy to digest so you can feel confident in your choices.
Still have questions? Our experts are always available to assist you!
What Are Managed Service Providers (MSPs)?
Managed Service Providers (MSPs) are IT business partners that exist to deliver services such as IT infrastructure, planning, network administration, cybersecurity, and much more. These services are critical for employees’ day-to-day operations, even though they are not part of the business’s main tasks. As a result, many organizations across Northeast Ohio have decided to hire MSPs. Rather than spending time, money, and other resources trying to find and hire internal employees, businesses have recognized the value of having a full team of IT experts to support their employees.
Managed IT Services FAQ
The Value of Helpdesk Support
On one hand, you might find yourself paying less, only to realize you’re not getting the level of service you need. This could lead to your staff facing numerous issues and potentially harmful cyber incidents. Not to mention, your decisions and investments may need to be more optimal.
On the other hand, if you pay too much, you could end up with an overabundance of services that don’t align with your organization’s size, complexity, or needs. This could also result in unexpected costs.
So, how do you gauge the actual worth of IT Services? Evaluating the gaps you need to fill and the continuous demands for Cybersecurity Upkeep and IT Updates is essential.
Weigh these requirements against the benefits of steady business operations, reduced downtime, and the peace of mind of being protected. This will help you truly understand the value of your help desk.
HOW DOES YOUR IT HELP DESK WORK?
HOW FAST CAN WE GET HELP?
HOW FAST DO YOU RESOLVE ISSUES?
WHAT’S YOUR TURNAROUND TIME?
Our clients often come to us with technology problems that their current solutions aren’t solving. They’re searching for a fresh provider who can douse the flames swiftly and effectively. But we’ve discovered over time that a relationship built on constant crisis management isn’t conducive to success.
Constant firefighting is a high-stress game, feeling more like a never-ending emergency than efficient IT management. Our approach is different from that.
Our help desk team is patient, practical, and, believe it or not, fun. They successfully manage their day, our clients’ needs, and provide a seamless, consistent, and enjoyable experience. This is possible because AtNetPlus and all our clients are committed to achieving maximum uptime with minimal issues and severity.
We closely monitor these metrics and promptly analyze and address any unfavorable trends. As a result, our clients trust our response and turnaround time, as they rarely face many issues that impact their work, operations, or results. This is not just a stroke of luck but the result of our strategic approach.
Do We Work With the same person?
This question is a classic. It’s all about relationships. People believe that if they could stick with the same IT professional, their relationship would only get stronger over time. And they’re not entirely wrong.
At AtNetPlus, we don’t offer the one-to-many approach that people initially desire. And there’s a good reason for that– it comes with substantial limitations.
The main one is that IT is a multi-dimensional field made up of various specialists. The old-school model of a generalist, a jack-of-all-trades who knows a little about a lot, became obsolete years ago as the demands, complexities, and risks surrounding IT grew exponentially. It’s like the medical field in a way. We no longer have a single doctor catering to all our needs; as we journey through life, we engage with a team of specialists.
Our approach to Managed IT services is team-based. One of the most significant pain points of working with a team of third-party providers is the constant need to bring them up to speed on your situation. At AtNetPlus, we’ve tackled this issue head-on to ensure you always feel connected. Almost every system, process, and cultural value we uphold ensures we have the tools, knowledge, and capabilities to provide you with the right solution, advice, or resource for your needs.
We offer a team of specialists committed to building a relationship with you while focusing on key outcomes– fewer issues, lower risk, and more informed decisions and investments in IT.
OUR TECHNOLOGY IS OUTDATED… How can you help us modernize?
Suppose your organization has been around for a while. In that case, it’s not unusual to feel like one or more tech waves have bypassed you… Windows 10, cloud-based email, collaboration platforms, unified communications, VOIP, cybersecurity, cloud backups, WIFI, virtualization, Ultrabooks, mobility, remote work, SaaS, and the list goes on (and on, and on…).
What modernization looks like can vary from one organization to another. At AtNetPlus, we simplify your current situation and explain what is possible in a clear manner. We then create a plan with a phased approach to progress over time instead of taking the ‘rip and replace’ route all at once.
We are a Microsoft Gold Partner and we have expertise in Microsoft 365, Windows, Phone Systems, etc. We also have the soft skills to cultivate your team’s usage of these tools.
We’re equipped to design solutions and provide everything (hardware, software, professional services) in a turnkey manner, ensuring you have a single source and relationship to meet your needs.
IT & Cybersecurity
PROACTIVE IT SUPPORT CAN HELP PREVENT EMERGENCIES
None of us at AtNetPlus are fans of “bad things,” either. Experiences like cybersecurity events, incidents, or disasters (the “bad things”) can quickly sour a good relationship.
We promptly put the ball back in the client’s court when this topic arises. What measures are you currently taking to shield yourselves? The responses we usually get range from uncertainty to a degree of confidence as they mention their firewall or antivirus.
If we’re all on the same page about not wanting “bad things” to happen, then it’s crucial to have a clear and well-defined strategy for tackling any cybersecurity gaps.
HERE IS THE GOOD NEWS
AtNetPlus works with organizations like medical providers, law firms, and criminal justice in municipalities with clear, defined, and regulated approaches to managing security. We maintain these standards on behalf of our clients and are keeping them aligned. With each client, we are applying an appropriate subset of these standards to them to ensure we have a clear and defined approach given their level of risk.
Our philosophy is that all organizations with over ten employees who use IT must have a core list of protections, controls, and services. Specific industries have higher needs, or the risks are more significant, given the size and complexity of the organization.
Whatever your situation, AtNetPlus offers a full range of experts, technologies, and services to help organizations protect against, detect, and respond to threats.
Understanding Your IT Agreement: What’s Covered, What’s Not?
Navigating the world of Managed IT Services can often be confusing. Many providers offer unclear agreements, leading to inconsistent results and misunderstandings. We believe in a different approach.
Our philosophy is rooted in transparency and clarity. We want all parties to understand and get the most out of our agreements fully.
We have clearly defined our coverages and exclusions over years of experience. We know what reduces issues, mitigates risks, and fosters stronger relationships and better decision-making. And we share this knowledge openly with you.
Costs That Make Sense
We typically go through this once the parties feel there is a good fit between our organizations and the costs make sense. We revisit these details during our onboarding kick-off meeting, ensuring everyone involved, even those who weren’t part of the initial decision, fully understand the scope of our partnership.
What IT Services does AtNetPlus offer?
No matter the complexity of your situation, our team of highly skilled specialists are equipped with cutting-edge technologies and a comprehensive suite of services to help you effectively safeguard your systems.
OUR MANAGED IT SERVICES FEATURE:
- 24×7 Network Alerts & Management
- Access to 24/7 On-Call Technician
- Backup Solution Management
- Dark Web Scanning and Reporting
- Deep-Packet Firewall Inspection
- Disk Encryption
- Employee Cybersecurity Education
- Implement and Manage Password Policy
- Internal and External Vulnerability Scanning
- Intrusion Detection and Prevention
- IT Consulting & Strategic Business Reviews
- Managed Detection and Response (MDR)
- Mobile Device Management Customization
- Multifactor Authentication (MFA)
- Networking Equipment and Firewall Management
- Office 365 Advanced Remote Monitoring
- Office 365 Backups
- Office 365 Basic Management
- Office 365 Data Loss Prevention
- Password Self-Service and Rotation
- Password Vault with Vulnerability Reporting
- PC Management
- Phishing Identification and Remediation
- Phishing Simulation
- Privileged Access Management
- Ransomware Detection Software
- Remote-Wipe Company Data
- Security Risk Assessment
- Server Management
- Unlimited Helpdesk and Onsite Technical Support During Business Hours
- vCIO Included (Designated Business Consultation Time)
- vCISO Services
- Vendor Management
- Web Content Filtering
- Windows and Common Application Patching
who are your competitors?
Managed Service Providers are diverse, with numerous local, regional, and national entities offering services like Helpdesk Support, Firewall Management, or backups. Many dip their toes into various pools, picking and choosing services as needed. While this approach works for some, it’s not what we stand for at AtNetPlus.
We are not just another service provider; we are your reliable partner. We strive to build solid relationships where our clients entrust us with their IT needs and rely on us to influence their business operations positively.
We take pride in assembling a team of top-tier talent, treating them with respect, and fostering an environment that celebrates continuous improvement. We enjoy the journey of refining our craft every day, week, month, quarter, and year.
By keeping our service area in Northeast Ohio, we can focus on local companies better and provide them with tailored solutions that meet their unique needs.
The Number One Question Prospective Clients Should Be Asking:
At AtNetPlus, the heart of our services is the relationships we build. Our team is what drives these relationships forward.
So, we invite you to ask about our incredible people.
What makes them unique? Why did they choose to be part of our team? How do we foster an environment that encourages growth not only in their technical skills but also in their service capabilities? What values do we uphold and promote?
Remember, it’s not just about hiring individuals. It’s about cultivating a team that genuinely loves what they do and who they do it for.
That’s the AtNetPlus difference.
ALL OF THE STAFF AT ATNETPLUS IS AMAZING. KIND, PATIENT, CARING!
/ user per month
Essential Support, Maintenance, and Basic Cybersecurity Protection to keep your systems running smoothly.
/ user per month
Take your technology to the next level with everything in our Basic Tier, plus Advanced Cybersecurity Protection.
/ user per month
Benefit from everything in Basic and Advanced, with Total Cybersecurity Protection to ensure compliance.
Our IT services are designed with years of experience serving Northeast Ohio businesses.