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The AtNetPlus Managed IT Service Team posing for a photo at a Stow Monroe Falls Chamber Event in Kent, Ohio.

The market is filled with countless approaches to IT solutions, which can make it easy to get lost. At AtNetPlus, we like to keep things simple.

For us, it’s all about building trust and solid relationships.

What sets our approach to managed IT services apart? It’s our genuine care for our clients.

We recognize that IT forms the backbone of your operations. As such, your provider of Managed IT Services should be more than just a vendor. 

To us, our clients are not just another ticket number; they are strategic partners. We’re the partner that your local business can trust and rely on.

AtNetPlus Managed IT Services

We offer a comprehensive suite of Managed IT Services designed to enhance your business operations. 

Our Core Offerings:

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Proactive IT Management

Stay ahead of issues with remote monitoring and strategic planning for your IT infrastructure.

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Helpdesk Support

Benefit from a friendly, patient, and understanding team ready to address your concerns promptly and efficiently – 24/7, 365.

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Advanced Security Protection

Protect your business from external threats with our robust managed security services.

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Data Backup and Recovery

Ensure business continuity with reliable backup solutions and swift recovery protocols.

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IT Project Services

Accomplish efficient digital transformations, leaving behind old systems and transition to today’s modern technologies

Complimentary Managed IT Services Consultation

Not sure where to begin? Our experts will guide you through custom IT strategies that match your business objectives.

Book Your Complimentary Consultation

Why Choose AtNetPlus?

Local Expertise

Based in Northeast Ohio, we create IT solutions that embrace the needs of Akron and Cleveland’s various industries including:

  • Manufacturing
  • Non-Profit
  • Property Management + Real Estate
  • Municipalities
  • Professional Services
  • Education
  • Medical Practices

Nationally Ranked Managed Services Provider (MSP)

While our heart is local, our expertise is nationwide. AtNetPlus earned a spot in the Top 500 Managed IT Companies in the country.

Display of 5 awards that AtNetPlus has won between 2023 and 2024. From Left to Right: Ohio Success Awards 2024, Best Workplaces in Ohio 2024, The Weatherhead 100 2023, MSP 501 2023, and CRN MSP 500 2024

Dedicated Client Account Manager

With AtNetPlus, you’ll have a dedicated Client Account Manager (CAM) as your primary point of contact.

In short, they will serve as an extension of your team and a trusted advisor for all your technology needs.

A Focus on Core Values

Witness a collaborative work environment that provides exceptional client service through supportive and prompt communication.

AtNetPlus, Northeast Ohio MSP known for their Managed IT Services, features a photo of their office, located in Stow, Ohio.

Don't Take Our Word For IT…

See what our valued clients have to say.

Can't Thank Enough

Cant thank you guys enough for the work you put in on your end to make work here at [company redacted] easier.

Sonia | Enterprise Real Estate

You Guys Rock

Christian was great at diagnosing the problem and coming up with a solution.. You guys rock…Thanks again for your help.

Adam | Manufacturing

Patient + Friendly

Mason was very thorough and took the necessary time with me to fix my issue. Never acted like he was being bothered. Very patient and friendly.

Nancy | Local Government

Exceeded Expectations

Excellent level of support that exceeded my expectations. Faith corrected the issue and made me aware of other potential issues due to how my pc was set up so that I know how to resolve on my own in the future.

Mona | Property Management

Amazing To Work With

Faith was amazing to work with. She stuck with it until she could get the system set just the way I needed it. Faith went the extra mile to even provide screen shots so when I communicated the change with my team I had them as an example.

Dawn | Non-Profit


AtNetPlus is always incredible to work with. They are passionate about their work and care to get the problem solved the first time. Way to go team!

Anthony | Manufacturing

Managed IT Services FAQ

What are Managed IT Services?

Managed IT Services refer to a comprehensive suite of services provided by an external organization or Managed Service Provider (MSP) to manage and maintain a company’s information technology systems on a subscription basis without needing a large in-house IT department.

Co-Managed IT Services

For businesses with internal IT staff, MSPs sometimes offer Co-Managed IT Services. This arrangement complements the existing team by providing additional expertise to fill gaps. 

Benefits of Managed IT Services

Partnering with an MSP can provide businesses with several advantages:

Cost Savings

Reducing the need for a full-time, in-house IT staff can lead to significant cost savings.

Expertise on Demand

Access to specialized technical support and skills when needed.

focus on core business functions

Allowing company leadership to concentrate on primary business activities instead of IT concerns.


Flexibility to scale IT services up or down based on business needs.

Strategic IT Consulting

Beyond day-to-day operations, MSPs may also furnish strategic advisory services. They help businesses understand how to leverage technology best to achieve their objectives and remain competitive in their respective markets.

Common Types of Managed IT Services

The structure of Managed IT Services can range widely across MSPs.

Two of the most common are Reactive and Proactive:

  • Reactive involves addressing issues as they arise, providing a break-fix solution model. This approach focuses more on fixing immediate problems rather than preventing them from happening in the first place.
  • Proactive , on the other hand, involves monitoring systems and networks to identify potential issues before they become significant problems. This approach aims to prevent downtime and disruptions.

What type of Managed IT Services is best for my business?

Choosing the right Managed IT Services approach can be overwhelming, with many options available.

Businesses must assess their needs, goals, and budgets to determine which approach best meets their requirements. Consulting with a Managed IT Services provider can help companies navigate the options and find the best solution for their IT needs.

The Value of Helpdesk Support

Are you trying to figure out the sweet spot between cost and quality in IT services? We know the struggle.

Pay a little, and you could compromise on service quality, which may lead to increased issues.

Pay too much, and you might end up with services misaligned with your needs.

Determining the actual value of your IT services is crucial. To do this, you must assess your cyber security needs and keep up-to-date with the latest IT updates. These requirements should align with your help desk’s benefits, such as consistent operations, minimized downtime, and improved protection.

Understanding Your IT Agreement: What’s Covered, What’s Not?

Navigating the world of Managed IT Services can often be confusing. Vague service level agreements (SLA) from many providers frequently lead to inconsistent results and misunderstandings. But at AtNetPlus, we believe in a different approach. We aim to ensure all parties fully understand and get the most out of our agreements. 

Complimentary Managed IT Services Consultation

Ready to experience an MSP that values relationships as much as technology? Reach out today and join our community of thriving businesses!

Book Your Complimentary Consultation