We offer complete IT Support and Help Desk Services to mid-sized businesses in Northeast Ohio. Our on-site, certified, IT Support professionals pride themselves on providing outstanding service and timely resolutions to both computer and network issues.
For companies that need to be operational day and night, we provide 24/7 coverage for extra peace of mind for after-hours emergencies.
Convenient remote service over the phone or email are available for the day to day hiccups, and we always have a technician available to dispatch onsite for complex or emergency situations.
Help Desk Services
When a computer or network issue arises, our clients know that a solution is just a phone call away. We handle all requests swiftly and with a judgement-free attitude.
A few examples of our IT Help Desk Services include:
- Email or machine password changes
- Malware and viruses
- Accessing backups to help data loss
- Troubleshooting hardware issues
- Life-cycle management of outdated machines
- Office 365 and Outlook Support
- 24 x 7 IT Support
Certified On-Site Technicians
Partnering with us allows you to leverage a team specialists over a wide range of areas of IT. Some of our team’s technical expertise includes:
- Windows Servers
- Datto Devices (Business Continuity & Disaster Recovery)
- Cisco Devices
- VMWare (VCP)
- Microsoft (MCSE and MCITP)
Customer Ticket Portal
With our support ticketing system, you can track your requests every step of the way.
Simply log in to the portal to check on your tickets and their status – we provide complete visibility to any work that’s been done.
In many cases, issues are resolved with a quick phone call to our Help Desk Support team, so you won’t need to worry about your request being reached in a timely manner.