We offer complete IT Support and Help Desk Services to mid-sized businesses in Northeast Ohio. Our on-site, certified, IT Support professionals pride themselves on providing outstanding service and timely resolutions to both computer and network issues.
For companies that need to be operational day and night, we provide 24/7 coverage for extra peace of mind in case of after-hours emergencies.
Convenient remote service over phone or email are available for day to day troubleshooting, and we have technicians available to dispatch onsite for complex issues, emergencies, and infrastructure projects.
Help Desk Services
When a computer or network issue arises, our clients know that a solution is just a phone call away. We handle all requests promptly and with a judgement-free attitude.
Some examples of our IT Help Desk Services include:
- Email or machine password changes
- Malware and virus remediation
- Accessing backups restore lost data
- Troubleshooting hardware issues
- Life-cycle management of outdated machines
- Office 365 and email support
- 24 x 7 IT Support
- Vendor Management
Certified On-Site Technicians
Partnering with us allows you to leverage a team specialists over a wide range of areas of IT. Some of our team’s technical expertise includes:
- Windows Servers
- Datto Devices (Business Continuity & Disaster Recovery)
- Cisco Devices
- VMWare (VCP)
- Microsoft (MCSE and MCITP)
- 3CX Phone Systems
- Star2Star Phone Systems
Customer Ticket Portal
With our support ticketing system, you can track your requests every step of the way.
Simply log in to the portal to check on your tickets and their status – we provide complete visibility to any work that’s been done.
In many cases, issues are resolved with a quick phone call to our Help Desk Support team, so you won’t need to worry about your request being reached in a timely manner.
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