We offer complete IT Support and Help Desk Services to mid-sized businesses in Northeast Ohio. Our on-site, certified, IT Support professionals pride themselves on providing outstanding service and timely resolutions to both computer and network issues.

For companies that need to be operational day and night, we provide 24/7 coverage for extra peace of mind for after-hours emergencies.

Convenient remote service over the phone or email are available for the day to day hiccups, and we always have a technician available to dispatch onsite for complex or emergency situations.

Let’s Talk

Help Desk Services

When a computer or network issue arises, our clients know that a solution is just a phone call away. We handle all requests swiftly and with a judgement-free attitude.

A few examples of our IT Help Desk Services include:

  • Email or machine password changes
  • Malware and viruses
  • Accessing backups to help data loss
  • Troubleshooting hardware issues
  • Life-cycle management of outdated machines
  • Office 365 and Outlook Support
  • 24 x 7 IT Support

Certified On-Site Technicians

Partnering with us allows you to leverage a team specialists over a wide range of areas of IT. Some of our team’s technical expertise includes:

  • Windows Servers
  • Datto Devices (Business Continuity & Disaster Recovery)
  • Cisco Devices
  • SonicWALL
  • Hyper-V
  • VMWare (VCP)
  • Microsoft (MCSE and MCITP)
  • ShadowProtect
  • 3CX Phone Systems
  • Star2Star Phone Systems

Customer Ticket Portal

With our support ticketing system, you can track your requests every step of the way.

Simply log in to the portal to check on your tickets and their status – we provide complete visibility to any work that’s been done.

In many cases, issues are resolved with a quick phone call to our Help Desk Support team, so you won’t need to worry about your request being reached in a timely manner.

Kept Us “In Business”

AtNetPlus was able to handle my problem on very short notice which kept me ‘in business’  – Thanks

John Walter

Remarkable Reliability That’s Rarely Found

I couldn’t be happier in my experiences working with AtNetPlus. Their overall experience, confidence and technical ability paired with the human element exhibited by their responsive staff provides a remarkable level of reliability rarely found within the IT field. Read more...  

Richard (Dick) Norton

On the Ball!

Well Done.  This was our first service request, and it is refreshing to have a group who is so on the ball.

Dave Wolfe

Improved Our Productivity

AtNetPlus is exceptional. Our computer system has never ever worked so well.  Many of the things you are helping us do are improving our productivity. I can see that we are going to actually reduce the amount of paper we handle and store which is great

Cecil Wristen

Ongoing Support

We initially contacted AtNetPlus following an IT system failure. We were able to recover with the assistance of a local IT business. However, we were in search of an organization that would provide us with comprehensive support and a plan that would help to ensure that the IT side of our operations was sound. Read More...

Pamela Nation Calhoun

Keeping Up with IT Needs

Our company has experienced fast growth the past ten years -- going from six employees to almost 200. About five years ago I realized it was necessary for us to partner up with a company that could handle all our IT needs -- and keep us on the cutting edge. AtNetPlus has done a great job growing our IT footprint -- Read More...

Chris Karman

Prompt, Reliable, and Patient

AtNetPlus is the go-to company we have contracted for all our computer needs.  Whatever the problems are or advice we need, we know we can contact AtNetPlus and know that someone is going to solve it.  I know that I can always rely on AtNetPlus technicians to fix whatever problem or glitch that I have—and they are always patient with us non-computer savvy people.  I know that our computer issues will not cause us to be down for any length of time, because someone will promptly address our problems.


Flexible, Non-disruptive Service!

We appreciate the flexibility of the AtNetPlus team. They are willing to install updates at night and not disrupt our day time schedule!

Paul Kester

Terrific Help

I have found AtNetPlus to be an exceptional partner.  They handle our short-term emergencies flawlessly and have been terrific helping us with longer-term issues such as protection from ransomware, building services and systems for growth.

Scott Fox
President / Universal Oil

Continually Growing

The Testa Companies have been partnered with AtNetPlus for many years. Over time, AtNet has grown, and so have we! AtNet has done a great job keeping up with the growth and demand in our industry - from existing buildings to new construction, commercial space to residential apartments, senior living, medical, retail - they work alongside us seamlessly. Read More...

Julie Testa Thomasson

Great Value in Changing

We are finding great values in changing our IT company to you guys every day! Thanks for catching the wireless network issue.

Maiko Robison