Our Clients – The Reason We Do What We Do

Our Clients – The Reason We Do What We Do

As a local Managed Service Provider (MSP), the business technology solutions that we provide are specifically geared for our clients.  Our progress wouldn’t mean anything without them. With the feeling of appreciation in the autumn air, AtNetPlus wants to take the time to reflect on what we do for our clients.

IT’S ABOUT THE BEST SERVICE POSSIBLE

Being an AtNetPlus client means you’ll have the best IT service experience. From our service offerings all the way to our support desk, you can take comfort knowing your technology is being monitored and maintained properly. If an issue does arise, we quickly take action to provide you with a valuable solution.

Our clients expect great customer service from us and that is what we strive to provide. We understand how frustrating technology can be, so we want to make using that technology a normal routine. We work with you to answer your questions and provide you with the information you need. Additionally, positive and constructive feedback is always welcomed through our Quarterly Business Reviews, Customer Advisory Meetings, regular support surveys, or simply by reaching out.

Comparing our support survey scores each month, we progressively receive higher scores than the industry average. These scores lead to higher client expectations, which is a challenge our team is happy to accept and improve upon.

KEEPING UP WITH TECHNOLOGY

New products evolve and are introduced into the marketplace every day, which means what was in yesterday may not be in today. We keep up with desktop, server and network technologies so that we can provide our clients with the leading IT solutions in the industry. However, not every new technology is right for your business needs. That is why we continually evaluate your business technology to make sure that you have the right solutions for your business

BETTER SECURITY WITH IN-HOUSE SUPPORT

AtNetPlus offers stronger security to our clients with 24/7 in-house support. Other Managed Service Providers may outsource portions of their service desk to help cut costs, some even outsourcing their entire support service. This puts administrative access of your servers and other technology into the hands of a third-party.  Unfortunately, third-party outsourcing has its downfalls. An IT management platform company that works with MSPs that outsource their support services recently suffered a security breach. The third-party notified all of their MSP clients about this cyber attack, but the number of compromised accounts are unknown.

Using a Managed Service Provider, like AtNetPlus, with an in-house service desk allows for security risks to stay within the organization and allows for faster remediation if a security issue were to occur. It also means that your business isn’t affected by larger scale third-party breaches. Security for our clients is a top priority, which is why AtNetPlus operates our own in-house service desk.

WE DO IT FOR OUR CLIENTS

The relationships we have with our clients is what makes AtNetPlus successful. We aim to provide our clients with the knowledge and tools they need to run their businesses. Contact AtNetPlus about our services and offerings today.

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2017-02-03T12:24:05+00:00 November 3rd, 2016|

About the Author:

Greg Cusick
Director of Client Solutions Greg is responsible for all elements of service delivery. This includes hiring, managing and career development of all service delivery personnel, monitoring client feedback to ensure we are exceeding our clients’ expectations and acting as a technical escalation point. Greg plays a key role in making sure that our solutions properly align with the needs of our client.

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