Join Our Team
Voted “Best Workplace in Ohio” 2024
Join our team and be apart of Northeast Ohio’s go-to provider of reliable Managed IT Services.
Our mission? To deliver an elite partnership of people, processes, and tech to our valued clients.
We’re proud of the top-notch IT services we provide, but what makes us stand out is our commitment to always going the extra mile for our clients.
Our team of pros is always on their toes, working tirelessly to ensure our solutions are effective, efficient and perfectly aligned with the latest industry trends.
Join Our Team
We’re always on the lookout for people who share our values and are passionate about providing exceptional customer service. We love promoting from within, but we’re also expanding and keen on adding new talent to our team.
Do you have a knack for problem-solving and love technology?
If you’re customer-focused and our values align, you might just fit right in.
Open Positions
Service Desk Analyst | Stow, OH
posted 5/14/24
We are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.
The Service Desk Analyst is the first line of support for our customers. This position responds to customer inquiries and handles customer issues and will be responsible for escalating issues as needed for resolution and/or follow-up.
KEY RESPONSIBILITIES:
- Communicate with clients in a way that is professional and aligns with our Values.
- Resolve customer issues and identify and escalate priority issues when needed.
- Answer incoming technical phone calls, create tickets, and route the caller to the appropriate person, if needed.
- Communicates proactively and works cooperatively with the Service Coordinator.
- Goes onsite when needed to resolve a customer issue.
- Complies with the Client Solutions’ Expectation Summary.
- Assist the Account Management Team when needed.
- Gather/document relevant technical information for the Escalation Team as needed.
What’s In IT For You?
- Flexible Work-From-Home Schedules
- Competitive Wages
- Tight-knit Team Environment
- 15 Days of PTO to Start & 9 Holidays Per Year
- Career Pathing and Growth Opportunities
- Training/Certification Reimbursement
- End of the Year Discretionary Bonus
- Cell Phone Allowance
- Full Suite of Insurance Coverages (Medical, Vision, Dental, LTD, Life)
- Company pays approx. 70% of primary medical insurance, and contributes to HSA
- Short Term Disability (Company Paid) & Long Term Disability
- Basic Life Insurance (Company Paid) and Voluntary Life
- 401k Pension Plan with up to 4% Match & Immediate Vesting
Built On Core Values
Our culture is built on collaboration, respect, effective communication, drive, and support. Those aren’t just fancy words; they’re what we live by at AtNetPlus.
Driven
Effective Communicators
Respectful
Supportive
Collaborative
How AtNetPlus Supports Your Growth:
At AtNetPlus, we understand that the backbone of our success lies in our team’s continuous development and growth. We create an environment that encourages and supports your professional progress.
Training and Professional Development:
We offer various opportunities for you to learn and grow, including training sessions, workshops, and seminars.
Whether you want to gain technical skills, improve project management abilities, or enhance leadership qualities, our resources are designed to help you achieve your goals.
Mentorship Program:
Our company has a mentorship program that helps you connect with experienced professionals.
We’ll pair you with a mentor that can offer guidance, share knowledge, and provide insights based on their own career pathway and experiences.
Our program is designed to help you gain industry wisdom and advice that is tailored to your personal and professional development goals.
Innovative Work Environment:
Innovation is at the heart of everything we do.
You’ll be working in an environment that encourages creative thinking, problem-solving, and the implementation of cutting-edge technologies.
Ready To Join Our Team?
If you believe that AtNetPlus aligns with your goals and values, we invite you to apply. Discover the exciting possibilities that await you and take the next step towards joining our team!