Complement Your Existing IT Team
Our Co-Managed IT and Security Services aim to form a synergistic partnership with your in-house IT department, filling in the gaps where you need us most. Our goal is not to take over, but rather complement your existing IT team with our specialized services. Together, we can create a balanced, secure IT environment for your business.
Let us merge strengths and share the workload to conquer any tech obstacle that comes your way.
Co-Managed Service Offerings in Akron + Cleveland
Cost Effective Co-Managed IT and Security
With our comprehensive suite of services and technologies, you can ensure your business is well-equipped to protect, detect, and respond to potential cyber threats.
IT-Based
Service Offerings:
- 24×7 Network Alerts & Management: Constant monitoring and management of your network to prevent downtime.
- 24×7 On-Call Technician: Get the assistance you need, whenever you need it.
- Business Consultation Time with vCIO: Access expert advice and strategic planning from a virtual Chief Information Officer.
- Customized Mobile Device Management Policies: Tailored policies for all mobile devices to ensure security and efficiency.
- Implement and Manage Password Policy: Strong password policies to enhance security against cyber attacks.
- Management of AtNetPlus Pre-Approved Backup Solution: Reliable backup management to protect your data.
- Office 365 Advanced Monitoring and Management: Comprehensive oversight of your Office 365 environment.
- Office 365 Backup Included: Ensure the safety of your Office 365 data with regular backups.
- Operating System and Common Application Patching (Servers and Workstations): Keep your systems up-to-date with the latest patches.
- Password Self-Service and Rotation: Simplified password management for users.
- Privileged Access Management: Control and monitor access to critical systems.
- Server Management (On-Premise or Cloud Services): Expert management of your servers, whether on-premise or in the cloud.
- Strategic Quarterly Business Review (Business Consulting): Regular consultations to align IT strategy with business goals.
- Unlimited Helpdesk and Onsite Service (During Business Hours / End User Support Not Included)
- Vendor Management: Efficient handling of third-party vendors.
Security-Based
Service Offerings:
- Ability to Remote-Wipe Company Data: Securely wipe data from lost or stolen devices.
- Annual Security Risk Assessment: Comprehensive assessment to identify security threats.
- Complimentary Review of Cyber Security Insurance Forms & Recommendations: Ensure your insurance covers all necessary aspects.
- Dark Web Scanning and Reporting: Monitor for potential data breaches on the dark web.
- Deep-Packet Firewall Inspection: Advanced firewall inspection to detect threats.
- Disk Encryption (If Possible): Protect sensitive data with disk encryption.
- Internal and External Vulnerability Scanning: Identify and address vulnerabilities within your network.
- Intrusion Detection and Prevention: Detect and prevent unauthorized access.
- Managed Detection and Response (MDR | Next-Gen Antivirus): Advanced threat intelligence, detection and response solutions.
- Multi-Factor Authentication (MFA) On Email, Computers, and VPN: Enhance security with MFA for critical systems (End User MFA App License Included).
- Networking Equipment & Firewall Management: Expert management of your network security and firewalls.
- Office 365 Data Loss Prevention: Protect sensitive information in your Office 365 environment.
- Password Vault with Vulnerability Reporting: Secure storage and reporting for passwords.
- Phishing Email Identification and Remediation: Identify and address phishing threats.
- Ransomware Detection Software: Detect and mitigate ransomware threats.
- Security Awareness Training and Phishing Simulation: Educate employees on security best practices.
- Security Education for Employees: Annual presentations to keep your team informed on best security measures.
- vCISO for Internal Policies, Security, and Lifecycle Reports: Virtual Chief Information Security Officer for policy and security oversight.
- Web Content Filtering: Control access to web content.
Why Choose AtNetPlus?
Local Expertise
Based in Northeast Ohio, we create IT solutions that embrace the needs of Akron and Cleveland’s various industries including:
- Manufacturing
- Non-Profit
- Property Management + Real Estate
- Municipalities
- Professional Services
- Education
- Medical Practices
Nationally Ranked Managed Services Provider (MSP)
While our heart is local, our expertise is nationwide. AtNetPlus earned a spot in the Top 500 Managed IT Companies in the country.
Dedicated Client Account Manager
With AtNetPlus, you’ll have a dedicated Client Account Manager (CAM) as your primary point of contact.
In short, they will serve as an extension of your team and a trusted advisor for all your technology needs.
A Focus on Core Values
With AtNetPlus, witness a collaborative work environment that provides exceptional client service through supportive and prompt communication.
Don’t Take Our Word For IT–
See what our valued clients have to say about AtNetPlus IT Project Services.
Complimentary 15-Minute Consultation Call
Let's Talk About Co-Managed IT + Security Services
Are you an SMB in Akron or Cleveland looking to complement your IT and security infrastructure with a partner you can rely on?
Book a complimentary 15-minute consultation call with our experts to review your current setup and discover how our Co-Managed IT and Security Services can support your in-house IT department.
It’s a friendly, no-pressure chat tailored to understand your specific needs and explore how we can provide value.
Ready to get started? Click the link below to book your free consultation now!
FAQs about AtNetPlus Co-Managed IT and Security Services
What Are Co-Managed IT and Security Services?
Q: What do Co-Managed IT and Security services entail?
A: Co-Managed IT and Security Services involve your internal IT team working with our experts at AtNetPlus. This partnership helps manage your technology infrastructure and security needs. It allows your business to access specialized skills, advanced tools, and extra resources. You can do this without needing to expand your in-house team.
Benefits of Co-Managed IT + Security Services
Q: What are the benefits of using co-managed IT and security services?
A: There are numerous benefits to using Co-Managed IT and Security Services, including:
Ability to Scale:
Easily scale your IT capabilities as your business grows or during peak times.
Cost Savings:
Gain access to a team of experts without the long term financial burden of hiring full-time staff.
Enhanced Security:
Benefit from advanced security measures and proactive monitoring to protect against threats.
Expertise:
Leverage our team’s specialized skill set and knowledge to complement your internal IT team.
Focus on Core Business:
Free up time and resources for your internal team to focus on strategic initiatives, while we handle routine maintenance and support.
Common Types of Co-Managed IT and Security Services for Business
Q: What are the common types of co-managed IT and security services available for businesses?
A: The structure of Co-Managed IT Services can range widely across MSPs and MSSPs. Though, two of the most common are Reactive and Proactive Managed Services.
Reactive Services
Reactive Co-Managed IT and Security Services involve addressing issues as they arise, providing a break-fix solution model. This approach focuses more on fixing immediate problems, rather than preventing them from happening in the first place.
Proactive Services
Proactive Co-Managed IT and Security Services, on the other hand, involve monitoring systems and networks to identify potential issues before they become significant problems. This approach aims to prevent downtime and disruptions.
Choosing the right Co-Managed IT Services approach can be overwhelming, with many options available.
Businesses must assess their needs, goals, and budgets to determine which approach best meets their requirements. Consulting with a Managed Services Provider can help companies navigate the options and find the best solution for their IT needs.
Understanding Your IT Agreement: What's Covered, What's Not?
Q: What should I know about my IT agreement with AtNetPlus? What’s covered, and what’s not?
A: Your IT agreement with AtNetPlus outlines the scope of services provided. Key points typically include:
Covered Services:
Specifically, IT and security services agreed upon, such as network management, data backup, cybersecurity measures, and helpdesk support.
Service Level Agreement (SLA):
The expected response and resolution times for different types of IT issues.
Exclusions:
Any services not included, which may incur additional costs. This could include hardware purchases, specialized software support, or major IT projects.
Responsibilities:
Both the client’s and AtNetPlus’ responsibilities to ensure a smooth partnership.
Billing and Payment:
Details on the cost of services, billing cycles, and payment terms.
Understanding your IT agreement ensures you are aware of the services you receive and any potential additional costs, helping you make informed decisions about your IT needs.
For more information or to discuss how AtNetPlus can support your business, please reach out! We’re here to help Akron and Cleveland SMBs thrive with reliable and secure IT solutions.
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