Simplifying IT + Cyber Security
Many companies offer a variety of Managed IT and Security Services, which can be overwhelming for consumers to navigate. At AtNetPlus, however, we keep it simple. For us, it’s all about building solid relationships with our clients.
Deliberately Different Managed IT and Security Management
Our genuine care for our clients sets our solutions apart. We recognize that IT forms the backbone of your operations. Therefore, your provider of Managed IT and Security Services should be more than just a vendor.
To us, our clients are not just another ticket number; they are strategic partners. Consequently, we’re the partner that your local business can trust and rely on. (Click here to read rave reviews from our valued clients.)
Managed IT & Security Services In Northeast Ohio
Managed IT and Security Services Offerings
Stay ahead of issues with our proactive IT and cyber security management. We offer remote monitoring and strategic planning for your IT infrastructure to keep your business running smoothly.
IT-Based
IT Offerings:
- 24×7 Network Alerts & Management: Constant monitoring and management of your network to prevent downtime.
- 24×7 On-Call Technician: Get the assistance you need, whenever you need it.
- Business Consultation Time with vCIO: Access expert advice and strategic planning from a virtual Chief Information Officer.
- Computer Deployment: Hassle-free computer setup and deployment.
- Customized Mobile Device Management Policies: Tailored policies for all mobile devices to ensure security and efficiency.
- Implement and Manage Password Policy: Strong password policies to enhance security against cyber attacks.
- Management of AtNetPlus Pre-Approved Backup Solution: Reliable backup management to protect your data.
- Office 365 Advanced Monitoring and Management: Comprehensive oversight of your Office 365 environment.
- Office 365 Backup Included: Ensure the safety of your Office 365 data with regular backups.
- Operating System and Common Application Patching (Servers and Workstations): Keep your systems up-to-date with the latest patches.
- Password Self-Service and Rotation: Simplified password management for users.
- Privileged Access Management: Control and monitor access to critical systems.
- Server Management (On-Premise or Cloud Services): Expert management of your servers, whether on-premise or in the cloud.
- Strategic Quarterly Business Review (Business Consulting): Regular consultations to align IT strategy with business goals.
- Unlimited Helpdesk and Onsite Service (During Business Hours)
- Vendor Management: Efficient handling of third-party vendors.
- Workstation Management: Ensure your workstations are running optimally.
Security-Based
Cybersecurity Offerings:
- Ability to Remote-Wipe Company Data: Securely wipe data from lost or stolen devices.
- Annual Security Risk Assessment: Comprehensive assessment to identify security threats.
- Complimentary Review of Cyber Security Insurance Forms & Recommendations: Ensure your insurance covers all necessary aspects.
- Dark Web Scanning and Reporting: Monitor for potential data breaches on the dark web.
- Deep-Packet Firewall Inspection: Advanced firewall inspection to detect threats.
- Disk Encryption (If Possible): Protect sensitive data with disk encryption.
- Internal and External Vulnerability Scanning: Identify and address vulnerabilities within your network.
- Intrusion Detection and Prevention: Detect and prevent unauthorized access.
- Managed Detection and Response (MDR | Next-Gen Antivirus): Advanced threat intelligence, detection and response solutions.
- Multi-Factor Authentication (MFA) On Email, Computers, and VPN: Enhance security with MFA for critical systems (End User MFA App License Included).
- Networking Equipment & Firewall Management: Expert management of your network security and firewalls.
- Office 365 Data Loss Prevention: Protect sensitive information in your Office 365 environment.
- Password Vault with Vulnerability Reporting: Secure storage and reporting for passwords.
- Phishing Email Identification and Remediation: Identify and address phishing threats.
- Ransomware Detection Software: Detect and mitigate ransomware threats.
- Security Awareness Training and Phishing Simulation: Educate employees on security best practices.
- Security Education for Employees: Annual presentations to keep your team informed on best security measures.
- vCISO for Internal Policies, Security, and Lifecycle Reports: Virtual Chief Information Security Officer for policy and security oversight.
- Web Content Filtering: Control access to web content.
Why Choose AtNetPlus?
Local Expertise
Based in Northeast Ohio, we create IT solutions that embrace the needs of Akron and Cleveland’s various industries including:
- Manufacturing Managed IT Services
- Non-Profit Managed IT Services
- Property Management Managed IT Services
- Municipalities Managed IT Services
- Professional Services Managed IT Services
- Education Managed IT Services
- Healthcare Managed IT Services
Nationally Ranked Managed Services Provider (MSP)
Throughout our journey in Northeast Ohio’s IT industry, we’ve been honored to receive recognition from prestigious organizations like The Weatherhead 100, Ohio Success Awards, and Best Workplaces in Ohio.
And that’s not all – we’re thrilled to share that we’ve also been awarded the Channel Futures 501 and CRN MSP 500 awards. These esteemed honors position us as leaders in the managed services provider industry.
AtNetPlus Awards + Recognitions
- Ohio Success Awards 2024
- Best Workplaces in Ohio 2024
- The Weatherhead 100 2023
- MSP 501 2024
- CRN MSP 500 2024
Dedicated Client Account Manager
With AtNetPlus, you’ll have a dedicated Client Account Manager (CAM) as your primary point of contact.
In short, they will serve as an extension of your team and a trusted advisor for all your technology needs.
A Focus on Core Values
With AtNetPlus, witness a collaborative work environment that provides exceptional client service through supportive and prompt communication.
Managed IT & Security Services In Northeast Ohio
See What AtNetPlus Clients Have To Say
We understand that every business is unique, with its own set of challenges and goals. Our tailored managed IT and security services meet the specific needs of SMBs in Northeast Ohio, providing them with the tools and support they need to succeed. Here’s how we’ve made a difference:
Managed IT & Security Services In Northeast Ohio
Get Started
Are you a small or medium-sized business in Northeast Ohio looking to enhance your IT and security framework with a reliable partner?
Join us for a personalized 15-minute consultation call with our specialists to assess your setup and discover how our managed IT and security services can strengthen your business.
Related Articles + Resources
8 Ways to Improve Your Business with Technology
AT&T Security Breach 2024: What You Need to Know
4 Steps to Create a Positive Security Culture
6 Common Tech Pains of SMBs in Northeast Ohio
FAQs about AtNetPlus Managed IT and Security Services
What Are Managed IT and Security Services?
Q: What do Managed IT and Security services entail?
A: Managed IT and security services involve outsourcing your business’s IT needs to a specialized provider like AtNetPlus. This service includes comprehensive management of your IT infrastructure and security systems, ensuring they are updated, secure, and running efficiently. The goal is to reduce downtime, enhance productivity, and safeguard your business against cyber threats.
[Related Article: What Are Managed IT Services?]
Benefits of Managed IT + Security Services
Q: What are the benefits of using managed IT and security services?
A: There are numerous benefits to using Managed IT and Security Services, including:
Cost Efficiency:
Reduces the need for a full-time, in-house IT team, saving on salary and training costs.
Expertise:
Provides access to a team of experts with the latest knowledge and skills in IT and cyber security.
Proactive Maintenance:
Regular monitoring and maintenance help prevent information technology issues, before they cause significant problems.
Enhanced Security:
Advanced security experts and measures protect your business from evolving cyber threats.
Focus on Core Business:
Focus on your primary business activities, while experts handle your IT needs.
Ability to Scale:
Easily adjusts to your business’s changing needs and growth.
Common Types of Managed IT and Security Services for Business
Q: What are the common types of managed IT and security services available for businesses?
A: The structure of Managed IT Services can range widely across MSPs and MSSPs. Though, two of the most common are Reactive and Proactive Managed Services.
Reactive Services
Reactive Managed IT and Security Services involve addressing issues as they arise, providing a break-fix solution model. This approach focuses more on fixing immediate problems, rather than preventing them from happening in the first place.
Proactive Services
Proactive Managed IT and Security Services, on the other hand, involve monitoring systems and networks to identify potential issues before they become significant problems. This approach aims to prevent downtime and disruptions.
Choosing the right Managed IT Services approach can be overwhelming, with many options available.
Businesses must assess their needs, goals, and budgets to determine which approach best meets their requirements. Consulting with a Managed Services Provider can help companies navigate the options and find the best solution for their IT needs.
The Value of Helpdesk Support
Q: Why is helpdesk support valuable for my business?
A: Helpdesk IT support is a crucial aspect of managed services. It provides your business with:
Immediate Assistance:
Quick resolution of IT issues minimizes downtime and maintains productivity.
Expert Advice:
Access to knowledgeable IT professionals who can solve problems and offer guidance.
Peace of Mind:
Knowing that reliable support is available whenever you need it helps reduce stress and focus on your business operations.
Improved Efficiency:
Streamlines troubleshooting and technical support, ensuring that your IT systems run smoothly.
Understanding Your IT Agreement: What's Covered, What's Not?
Q: What should I know about my IT agreement with AtNetPlus? What’s covered, and what’s not?
A: Your IT agreement with AtNetPlus outlines the scope of services provided. Key points typically include:
Covered Services:
Specifically, IT and security services agreed upon, such as network management, data backup, cybersecurity measures, and helpdesk support.
Service Level Agreement (SLA):
The expected response and resolution times for different types of IT issues.
Exclusions:
Any services not included, which may incur additional costs. This could include hardware purchases, specialized software support, or major IT projects.
Responsibilities:
Both the client’s and AtNetPlus’ responsibilities to ensure a smooth partnership.
Billing and Payment:
Details on the cost of services, billing cycles, and payment terms.
Understanding your IT agreement ensures you are aware of the services you receive and any potential additional costs, helping you make informed decisions about your IT needs.
For more information or to discuss how AtNetPlus can support your business, please reach out! We’re here to help Northeast Ohio businesses thrive with reliable and secure Managed IT and Security Services.