Help Desk Services

24/7 365 Dedicated IT Support

Help Desk Services 2018-12-05T10:43:25+00:00

Talk to AtNetPlus about your IT Support Needs:

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IT Support and Help Desk Services

AtNetPlus is a leading provider in Help Desk and IT Support for small to medium sized businesses in Ohio. Our 24/7 Help Desk Services provides IT support to companies in many industries to provide dedicated IT support in solving unexpected problems.

Our on-site certified IT support professionals pride themselves on providing outstanding service levels while working quickly to solve your problem immediately.

Complete IT Support Coverage
For companies that run 24 hours a day, we provide an additional tier of 24/7 coverage, which gives additional peace of mind for those after-hours emergencies.

Our service is not simply limited to an email or phone call – we provide our customers in Northeast Ohio the ability to have on-site data technician visits for the most complex IT issues.

IT Support and Help Desk Services

AtNetPlus is a leading provider in Help Desk and IT Support for small to medium sized businesses in Ohio. Our 24/7 Help Desk Services provides IT support to companies in many industries to provide dedicated IT support in solving unexpected problems.

Our on-site certified IT support professionals pride themselves on providing outstanding service levels while working quickly to solve your problem immediately.

Complete IT Support Coverage
For companies that run 24 hours a day, we provide an additional tier of 24/7 coverage, which gives additional peace of mind for those after-hours emergencies.

Our service is not simply limited to an email or phone call – we provide our customers in Northeast Ohio  the ability to have on-site data technician visits for the most complex IT issues.

Talk to AtNetPlus about your IT Support Needs:

  • This field is for validation purposes and should be left unchanged.

No IT Support Problem is Too Big or Too Small

As an IT Support Company, we realize that not every customer has extensive knowledge about technology.

We approach all issues with a judgement-free policy and will always assist you.

The same goes for the reverse when your issue seems catastrophic – our experienced team will tackle any problem to help you in any way we can.

A few examples of our IT Help Desk Services include:

  • Changing passwords for email or local machines
  • Addressing malware or virus attacks
  • Troubleshooting network shutdowns and accessing backups

  • Consulting and replacing broken or outdated hardware
  • Office 365 Support
  • Mobile Devices
  • VDI Support
  • Secure self-service portal to request assistance and view status of tickets
  • Comprehensive, customized monthly reports detailing key SLA metrics and 24×7 Help Desk response times

And many more.

Team of Certified IT Support Technicians

Utilizing our support allows you to leverage a team of people who are specialists in a wide range of areas of IT. Some of our technical expertise include:

  • Windows Server
  • Cisco Devices
  • SonicWALL
  • Hyper-V
  • VMWare (VCP)
  • Microsoft (MCSE and MCITP)
  • ShadowProtect

IT Support Portal

With our support ticketing system, you can track your requests every step of the way.

Simply log in to the portal to check all your tickets and their status – we provide complete visibility to what’s being done behind the scenes.

Some issues can be addressed immediately over the phone so your stress is alleviated on the spot.

Contact us today for your IT Support or Consultation 

Get In Touch

Terrific Help

I have found AtNetPlus to be an exceptional partner.  They handle our short-term emergencies flawlessly and have been terrific helping us with longer-term issues such as protection from ransomware, building services and systems for growth.

Scott Fox
President / Universal Oil

Keeping Up with IT Needs

Our company has experienced fast growth the past ten years -- going from six employees to almost 200. About five years ago I realized it was necessary for us to partner up with a company that could handle all our IT needs -- and keep us on the cutting edge. At Net Plus has done a great job growing our IT footprint -- Read More...

Chris Karman
Daniel's Amish Collection

Continually Growing

The Testa Companies have been partnered with AtNetPlus for many years. Over time, AtNet has grown, and so have we! AtNet has done a great job keeping up with the growth and demand in our industry - from existing buildings to new construction, commercial space to residential apartments, senior living, medical, retail - they work alongside us seamlessly. Read More...

Julie Testa Thomasson
Testa Companies

Responsive Staff Provides a Remarkable Level of Reliability

I couldn’t be happier in my experiences working with AtNetPlus. Their overall experience, confidence and technical ability paired with the human element exhibited by their responsive staff provides a remarkable level of reliability rarely found within the IT field.   I first met Jay during my tenure as Mayor of the City of Green, at a time when we were looking for a service provider to help with the city’s and local school’s technological needs. We searched for a provider that had both high-quality staff and leadership, and more importantly people who can interact well with those of us unknowledgeable about technology. To that end, AtNetPlus delivered. Read more...  

Improved Our Productivity

AtNetPlus is exceptional. Our computer system has never ever worked so well.  Many of the things you are helping us do are improving our productivity. I can see that we are going to actually reduce the amount of paper we handle and store which is great

Cecil Wristen

Flexible, Non-disruptive Service!

We appreciate the flexibility of the AtNetPlus team. They are willing to install updates at night and not disrupt our day time schedule!

Paul Kester
Empaco Equipment Corp

On the Ball!

Well Done.  This was our first service request, and it is refreshing to have a group who is so on the ball.

Dave Wolfe

Ongoing Support

We initially contacted AtNetPlus following an IT system failure. We were able to recover with the assistance of a local IT business. However, we were in search of an organization that would provide us with comprehensive support and a plan that would help to ensure that the IT side of our operations was sound. Read More...

Pamela Nation Calhoun
Portage Metropolitan Housing Authority

Prompt, Reliable, and Patient

AtNetPlus is the go-to company we have contracted for all our computer needs.  Whatever the problems are or advice we need, we know we can contact AtNetPlus and know that someone is going to solve it.  I know that I can always rely on AtNetPlus technicians to fix whatever problem or glitch that I have—and they are always patient with us non-computer savvy people.  I know that our computer issues will not cause us to be down for any length of time, because someone will promptly address our problems.

Anonymous
AtNetPlus Client

Kept Us "In Business"

AtNetPlus was able to handle my problem on very short notice which kept me ‘in business’  – Thanks

John Walter
Brandon Heating & Air Conditioning

Kept Us "In Business"

AtNetPlus was able to handle my problem on very short notice which kept me ‘in business’  – Thanks

John Walter
Brandon Heating & Air Conditioning

Continually Growing

The Testa Companies have been partnered with AtNetPlus for many years. Over time, AtNet has grown, and so have we! AtNet has done a great job keeping up with the growth and demand in our industry - from existing buildings to new construction, commercial space to residential apartments, senior living, medical, retail - they work alongside us seamlessly. Read More...

Julie Testa Thomasson
Testa Companies

Keeping Up with IT Needs

Our company has experienced fast growth the past ten years -- going from six employees to almost 200. About five years ago I realized it was necessary for us to partner up with a company that could handle all our IT needs -- and keep us on the cutting edge. At Net Plus has done a great job growing our IT footprint -- Read More...

Chris Karman
Daniel's Amish Collection

On the Ball!

Well Done.  This was our first service request, and it is refreshing to have a group who is so on the ball.

Dave Wolfe

Responsive Staff Provides a Remarkable Level of Reliability

I couldn’t be happier in my experiences working with AtNetPlus. Their overall experience, confidence and technical ability paired with the human element exhibited by their responsive staff provides a remarkable level of reliability rarely found within the IT field.   I first met Jay during my tenure as Mayor of the City of Green, at a time when we were looking for a service provider to help with the city’s and local school’s technological needs. We searched for a provider that had both high-quality staff and leadership, and more importantly people who can interact well with those of us unknowledgeable about technology. To that end, AtNetPlus delivered. Read more...  

Improved Our Productivity

AtNetPlus is exceptional. Our computer system has never ever worked so well.  Many of the things you are helping us do are improving our productivity. I can see that we are going to actually reduce the amount of paper we handle and store which is great

Cecil Wristen

Flexible, Non-disruptive Service!

We appreciate the flexibility of the AtNetPlus team. They are willing to install updates at night and not disrupt our day time schedule!

Paul Kester
Empaco Equipment Corp

Ongoing Support

We initially contacted AtNetPlus following an IT system failure. We were able to recover with the assistance of a local IT business. However, we were in search of an organization that would provide us with comprehensive support and a plan that would help to ensure that the IT side of our operations was sound. Read More...

Pamela Nation Calhoun
Portage Metropolitan Housing Authority

Terrific Help

I have found AtNetPlus to be an exceptional partner.  They handle our short-term emergencies flawlessly and have been terrific helping us with longer-term issues such as protection from ransomware, building services and systems for growth.

Scott Fox
President / Universal Oil

Prompt, Reliable, and Patient

AtNetPlus is the go-to company we have contracted for all our computer needs.  Whatever the problems are or advice we need, we know we can contact AtNetPlus and know that someone is going to solve it.  I know that I can always rely on AtNetPlus technicians to fix whatever problem or glitch that I have—and they are always patient with us non-computer savvy people.  I know that our computer issues will not cause us to be down for any length of time, because someone will promptly address our problems.

Anonymous
AtNetPlus Client