Talk to AtNetPlus about your IT Support Needs:

  • This field is for validation purposes and should be left unchanged.

IT Support and Help Desk Services

AtNetPlus is a leading provider in Help Desk and IT Support for small to medium sized businesses in Ohio. Our 24/7 Help Desk Services provides IT support to companies in many industries to provide dedicated IT support in solving unexpected problems.

Our on-site certified IT support professionals pride themselves on providing outstanding service levels while working quickly to solve your problem immediately.

Complete IT Support Coverage
For companies that run 24 hours a day, we provide an additional tier of 24/7 coverage, which gives additional peace of mind for those after-hours emergencies.

Our service is not simply limited to an email or phone call – we provide our customers in Northeast Ohio the ability to have on-site data technician visits for the most complex IT issues.

IT Support and Help Desk Services

AtNetPlus is a leading provider in Help Desk and IT Support for small to medium sized businesses in Ohio. Our 24/7 Help Desk Services provides IT support to companies in many industries to provide dedicated IT support in solving unexpected problems.

Our on-site certified IT support professionals pride themselves on providing outstanding service levels while working quickly to solve your problem immediately.

Complete IT Support Coverage
For companies that run 24 hours a day, we provide an additional tier of 24/7 coverage, which gives additional peace of mind for those after-hours emergencies.

Our service is not simply limited to an email or phone call – we provide our customers in Northeast Ohio  the ability to have on-site data technician visits for the most complex IT issues.

Talk to AtNetPlus about your IT Support Needs:

  • This field is for validation purposes and should be left unchanged.

No IT Support Problem is Too Big or Too Small

As an IT Support Company, we realize that not every customer has extensive knowledge about technology.

We approach all issues with a judgement-free policy and will always assist you.

The same goes for the reverse when your issue seems catastrophic – our experienced team will tackle any problem to help you in any way we can.

A few examples of our IT Help Desk Services include:

  • Changing passwords for email or local machines
  • Addressing malware or virus attacks
  • Troubleshooting network shutdowns and accessing backups

  • Consulting and replacing broken or outdated hardware
  • Office 365 Support
  • Mobile Devices
  • VDI Support
  • Secure self-service portal to request assistance and view status of tickets
  • Comprehensive, customized monthly reports detailing key SLA metrics and 24×7 Help Desk response times

And many more.

Team of Certified IT Support Technicians

Utilizing our support allows you to leverage a team of people who are specialists in different areas of IT. Some of the certifications our IT Help Desk team carries are:

  • Windows OS and Windows Server
  • Cisco Firewalls and SMARTnets
  • Dell SonicWALL
  • Barracuda
  • Hyper-V
  • VMWare (VCP)
  • Microsoft (MCSE and MCITP)
  • Shadow Protect

IT Support Portal

With our support ticketing system, you can track your requests every step of the way.

Simply log in to the portal to check all your tickets and their status – we provide complete visibility to what’s being done behind the scenes.

Some issues can be addressed immediately over the phone so your stress is alleviated on the spot.

Contact us today for your IT Support or Consultation 

Get In Touch