Values That Actually Matter
We know every organization claims to have “core values.” But at AtNetPlus, these five values aren’t corporate speak– they’re how we’ve operated since 1998.
Technology has changed dramatically over nearly three decades. New tools, new threats, new ways of working. But how we treat people? That’s stayed constant.
Here’s how seriously we take these values: Every person we hire goes through a core values screening. Before we even look at technical skills, we need to know they’ll mesh with our culture. Someone can be the most talented technician in the world, but if they don’t align with how we treat clients and coworkers, they won’t be joining our team.
When clients say things like, “You’re not just our IT provider– you’re part of our team,” it’s because these values show up in everything we do, starting with who we bring on board.
Here’s what each one means and what it actually looks like in practice.
Collaborative
Working Together—With You and With Each Other
What It Means
Collaboration isn’t just about answering your calls. It’s about a genuine partnership. The best solutions come from combining what you know about your business with what we know about technology.
But here’s something important: true collaboration doesn’t stop at the client relationship. How our team works together internally directly affects the service you receive. When we collaborate well as a team, you benefit from our collective knowledge rather than just one person’s expertise.
How We Collaborate With You
We start by listening. Before we recommend anything, we want to understand your business, your challenges, and where you’re headed.
We meet with you regularly– quarterly strategic business reviews aren’t just checkbox meetings. They’re real strategy sessions where we align your technology with your actual goals.
You won’t get tech jargon or the runaround from us. We believe in transparent, honest conversations. And we’re in this for the long haul. We have clients who’ve been with us for 15-20 years because we build real partnerships.
Your insights combined with our technical expertise? That’s where the best solutions come from.
How We Collaborate Internally
Here’s why our internal collaboration matters to you: You’re never stuck waiting for “the one person” who knows your account.
Multiple team members are familiar with your environment. We have regular team meetings where everyone shares what they’ve learned. When you call with an issue, it goes to the right specialist– not just whoever picks up the phone.
Complex problems? They get multiple perspectives and expertise. This means faster resolution times and better solutions for you.
Driven
Relentless About Your Success
What It Means
“Good enough” doesn’t cut it for us. We’re driven to find the best solutions, stay current with technology, and constantly improve how we serve you.
Your success isn’t just our job– it genuinely matters to us.
How We Live It
We identify and fix issues before they impact you. That’s the proactive part.
Our team stays certified and up to date on the latest technologies because the tech landscape never stops evolving.
When you need us, we show up, even if it’s 6 PM on a Friday. We’re always looking for better, more efficient ways to support your business.
And when we take something on, we own it. We follow through until it’s done right, not just when the ticket is marked as completed.
Effective Communication
Clear, Honest, and Timely
What It Means
Technology is complicated enough. Communication shouldn’t be.
We speak your language, keep you informed, and make sure you always know what’s happening with your IT. No surprises, no jargon, no getting the runaround.
How We Live It
We translate tech-speak into plain English. If you don’t understand something, it’s our job to explain it better.
We proactively update you because you shouldn’t have to chase us down for information. When you reach out, you get quick replies from real people, not automated responses.
Our pricing is transparent. No hidden fees, no confusing invoices. You’ll always know where your project or ticket stands.
Respectful
Treating People Right, Clients and Coworkers Alike
What It Means
Respect is foundational to every healthy relationship, whether that’s with clients or with the people we work alongside every day.
Here’s what we’ve learned: You can’t genuinely respect clients if you don’t respect your coworkers. It just doesn’t work that way.
Respecting Our Clients
We value your time. Appointments start on time, and we respond promptly.
We honor your budget by offering honest recommendations based on what you actually need, not what would maximize our profit.
We listen to your expertise because you understand your business better than anyone. We tell you the truth, even when it’s uncomfortable. Your data is sacred, and your trust is something we earn.
We advise and guide, but at the end of the day, it’s your business and your call. And when we mess up? We own it and fix it.
Respecting Each Other
How we treat each other shapes the service you receive.
Every voice matters here, whether you’re on the help desk or in leadership. We invest in our coworkers’ professional growth. We respect personal time because that creates energized, focused professionals who actually enjoy their work.
People can speak up, ask questions, and share concerns without worrying about the consequences. We apply standards consistently– no favoritism. Different backgrounds and viewpoints make us stronger. And when someone does good work, we recognize it.
What It Means
Support means showing up when it matters most.
We create an environment where clients know they’re never alone in facing IT challenges, and coworkers know they always have backup. Being supportive isn’t just how we handle emergencies– it’s our everyday operating mode.
Supportive
Being There—For Our Clients and Our Coworkers
What It Means
Support means showing up when it matters most.
We create an environment where clients know they’re never alone in facing IT challenges, and coworkers know they always have backup. Being supportive isn’t just how we handle emergencies– it’s our everyday operating mode.
Respecting Our Clients
We take time to explain and educate, not just fix things and leave. We’re monitoring your systems around the clock, catching issues before they become emergencies.
When disaster strikes, we mobilize immediately. We’re also here as a sounding board for technology decisions and business strategy because support goes beyond just the technical stuff.
We celebrate your wins with you and stand alongside you during challenges. And we get it– business stress is real, and we help you navigate it.
Respecting Each Other
How we support our coworkers directly impacts what you experience.
No one here works alone– help is always available. Experienced team members actively mentor newer ones. We have a “no stupid questions” culture that encourages learning and growth.
Coworkers freely cover for each other during time off or personal emergencies. We check in on each other as people, not just about task completion. When someone’s stuck on an issue, the team rallies immediately.
We support career growth and advancement because investing in our people means better service for you.
What It Means
When you call with a tough issue, you’re not getting one person working in isolation. You’re getting coworkers who support each other to solve your problem.
And when your main contact is out? Their coworkers have their back, which means they have yours too.
Ready to partner with an IT provider that puts your success first?
We’d love to show you what collaborative, driven, and supportive IT support actually looks like.