A Comprehensive Glossary Of Managed IT For Northeast Ohio Business
In the realm of IT, the language can often seem cryptic. The jargon, acronyms, and terms can be overwhelming, especially in the Managed Service Provider (MSP) space. Our glossary of Managed IT for Northeast Ohio business aims to simplify this tech jargon.
Whether you’re a business executive considering outsourcing IT services in Akron or Cleveland, or simply someone seeking to familiarize yourself with the MSP industry, this guide is for you.
By the end, you’ll have a solid grasp of the most common Managed Service Provider terms, empowering you to navigate the world of MSPs with confidence.
Together, let’s decode the ABCs of Managed IT.
Understanding MSPs & Managed IT For Northeast Ohio Business
Managed Service Providers (MSPs) are companies that remotely manage a client’s IT systems with a subscription based model. They offer budget friendly Managed IT and Security Services, allowing businesses to keep their technology up-to-date without having internal IT.
This is beneficial for SMBs in Northeast Ohio looking to supplement their IT teams or provide round-the-clock support. Understanding MSP jargon is key to maximizing service offerings and meeting your IT needs effectively.
[Related: What Are Managed IT Services?]
Glossary of Managed IT Terms For Northeast Ohio
What is 24/7 Network Alerts & Management?
A system constantly monitors your network, creating alert tickets if servers or critical equipment go offline. A Network Operations Center (NOC) investigates and resolves issues around the clock.
What is Remote-Wipe Company Data?
Easily erase specific company data from a device remotely. Businesses often use it when they lose data, or have a device containing important business information stolen. It is also used when an employee who had access to the data leaves the company.
What is a 24/7 On-Call Technician?
24×7 On-Call Technician refers to IT support staff available at all hours of the day throughout the year. These technicians can provide immediate help or contact the right resources for urgent needs or emergencies.
What is a Security Risk Assessment?
A security risk assessment is an audit to check for possible security risks in a system or network. This assessment involves examining administrative accounts, implementing multi-factor authentication, and utilizing tools like vulnerability scanners.
What is Business Consultation Time with vCIO?
Business Consultation Time with vCIO refers to personalized consultation time with a Virtual Chief Information Officer (vCIO). The vCIO provides both technical and business advice that aims to enhance performance, profits, and prioritize projects. They also guide businesses on ways to utilize technology based on specific needs.
What is Computer Deployment?
Computer Deployment is the process of buying, setting up, and preparing a computer for use. Often, in managed service agreements. Some Managed IT Services agreements include the installation and configuration of replacement PCs for existing covered users.
What is Dark Web Scanning and Reporting?
Dark Web Scanning and Reporting checks for leaked data on the Dark Web that could jeopardize a user’s account. This service provides reports on any data associated with an email account discovered on the Dark Web.
The ABCs of Managed IT For Northeast Ohio Business
What is Disk Encryption?
Disk Encryption is a security method that encodes hard drives, making data unreadable on any system except the original. This provides an extra layer of security, particularly in cases of lost or stolen devices.
What is a Password Policy?
Implementing a Password Policy is key to network security. It addresses security risks, validates firewall ports, checks unauthorized logins, and ensures password complexity.
What is Internal and External Vulnerability Scanning?
Vulnerability Scanning identifies and resolves security issues within a network. It includes validating firewall ports, monitoring unauthorized access attempts, and enforcing strong passwords.
What is Managed Detection and Response?
Managed Detection and Response (MDR) is a cyber security service combining technology and expert knowledge. It involves monitoring, threat hunting, and responding to potential security threats. The service uses advanced analytics and human intervention to inspect alerts and determine appropriate responses.
What is a Backup Solution?
A backup solution is a system designed for data backup. This system ensures that backups are functioning properly. This allows for quick data recovery or system restoration in case of data loss or system failure.
The ABCs of Managed IT For Northeast Ohio Business
What is Multifactor Authentication (MFA)?
MFA is a security method that uses multiple verification steps to confirm user identity. This typically involves a secure app on a smartphone for login approval, adding a layer of security beyond passwords. Its custom and non-intrusive nature makes MFA a preferred choice for enhanced cyber security.
[Related: What is Multi-factor Authentication? Must-Know in NEO]
What is Networking Equipment & Firewall Management?
Networking Equipment & Firewall Management involves monitoring and managing networking devices. These devices include switches, firewalls, SANs, and wireless access points. Managed Service Providers monitor and manage it 24/7, to detect and address possible connection and hardware issues.
What is Office 365 Advanced Monitoring?
Office 365 Advanced Monitoring is a service designed to augment the security measures on an Office 365 account. It observes and alerts users of any changes within the account, such as changes in mail flow rules or other modifications.
What are Office 365 Backups?
Office 365 backups are a means of ensuring data safety by performing multiple backups of your Office 365 email mailbox, Teams (including chat and files), SharePoint, and OneDrive data each day.
What is Operating System and Common Application Patching?
Patching refers to the regular updating and securing of computer systems and applications. It involves daily updates for desktops, thrice-weekly updates for servers, and important monthly Microsoft patches. It also includes updates for popular business applications. Keywords include patching, security updates, and system maintenance.
What is Password Self-Service and Rotation?
Password Self-Service and Rotation is the practice of automatically updating and managing user passwords regularly. Users can also reset their passwords through self-service options, depending on their operating environment.
What is Phishing Email Identification and Remediation?
This is a specialized service that uses artificial intelligence to prevent phishing emails from reaching the inbox of users. The system learns from its encounters, improving its ability to identify and filter out phishing attempts over time. It also scans and verifies links and attachments in emails, moving unsafe or suspicious emails to the junk folder.
What is Privileged Access Management?
Privileged Access Management is a security strategy. It involves removing local admin rights from servers and workstations. This helps to reduce the risk of exploitation. By implementing endpoint privilege management, cyber security is significantly enhanced, mitigating up to 94% of Microsoft’s vulnerabilities.
What is Ransomware Detection Software?
This refers to tools that monitor for ransomware in a proactive manner. By identifying suspicious behavior and ransomware files, this software can immediately terminate harmful processes and manage ransomware for remediation. This essentially isolates it to a restricted, quarantined zone, preventing it from spreading across the entire network.
What is Security Awareness Training and Phishing Simulation?
Security Awareness Training and Phishing Simulation are methods used to educate individuals about threats like ransomware, typically originating from phishing. They use simulated phishing emails and training modules to teach people how to identify dangerous emails and reduce the risk of falling for real phishing attempts.
The ABCs of Managed IT For Northeast Ohio Business
What is Server Management? (On Premise or Cloud server management)
Server Management refers to continuous monitoring of your company’s physical and cloud servers for issues like hardware failures, memory, connections, and malware. It includes the application of all relevant software updates and patches proactively to maintain the server in prime condition.
What are Strategic Quarterly Business Reviews?
A strategic quarterly business review involves consultations between a client and their account manager. These meetings provide an opportunity to discuss your business, set goals and plan, project and budget for the upcoming months. They also serve as a platform to present various reports on topics such as security, end-user support, and hardware lifecycle.
What is Unlimited Helpdesk and Onsite Service?
Unlimited Helpdesk ensures employees have unlimited access to a technical support team, capable of assisting with issues such as network problems, email issues, slow performance or malware. For scenarios where the problem cannot be resolved remotely, a technician may be dispatched to provide onsite service.
What is Vendor Management?
Vendor Management is an organizational process that involves working directly with suppliers and service providers for various needs of the company. This often includes dealing with Line of Business (LOB) app support, Internet Service Providers (ISPs), and phone service providers. The aim of vendor management is to streamline communication and troubleshooting of issues for the company.
What is Web Content Filtering?
Web Content Filtering is a security measure that prevents users from accessing potentially harmful websites. This is done by blocking access to websites based on categories, keywords, or site names. The tool provides comprehensive control over what users can access online, ensuring protection and compliance with company policies.
What is Workstation Management?
Workstation Management is an IT service that involves 24×7 monitoring of workstations to flag potential issues such as malware, hardware failures, and suspicious activity. Workstation management also includes the proactive application of software updates and patches to maintain current functionality and ensure security.
Conclusion: The ABCs of Managed IT For Northeast Ohio Business
Understanding Managed IT terminology is crucial for businesses in the digital age.
It empowers decision-makers to make informed choices about IT services, ensuring they get the most value from their MSP partnerships.