Managed IT Services

Managed IT Services

What are Managed IT Services? Managed Services describes a comprehensive offering that supports and protects your business’s technology. With the needs of today’s businesses and the importance of cybersecurity, we have a tiered selection of services built to suit you.

We put the time in so you can rest assured that you’re getting the best services and protection in the Managed IT Services marketplace – all for a competitive price.

Managed IT Services

Managed IT Services Tiers

In short, get unlimited helpdesk, onsite support, and cybersecurity all wrapped up in one cost.
No surprises. No nickel-and-diming. 

Basic Plan

  • Unlimited Helpdesk and Onsite Service (During Business Hours)
  • Access to 24×7 On-Call Technician *
  • Management of Pre-Approved Backup Solutions 
  • Server Management
  • PC Management
  • Networking Equipment & Firewall Management
  • 24×7 Network Alerts & Management
  • Windows and Common Application Patching
  • Basic Ransomware Detection
  • Office 365 Basic Management
  • Office 365 Backups Included
  • Web Content Filtering
  • Antivirus/Antimalware
  • Managed Detection and Response (MDR)
  • Quarterly Business Review (Consulting)
  • Security Training for Employees (Hours Based on Package)
  • Password Self-Service and Rotation 
  • Quarterly Network Health Checks
  • Cell Phone Support Included (Email setup and support) 
  • Free Computer Deployment *
  • Vendor Management *
  • Complimentary review of cyber security insurance forms and recommendations on meeting those requirements
  • No Separate Onboarding Fee

Advanced Plan

+ Everything in the Basic Plan!

  • Disk Encryption (Company-owned laptops and computers are enrolled in Mobile Device Management)
  • Multifactor Authentication (MFA)
  • Ability to remote-wipe company data off of a lost/stolen device
  • Security Risk Assessment
  • Internal and External Vulnerability Scanning
  • Intrusion Detection/Prevention
  • Threat Intelligence Platform Included
  • Phishing Simulation and Training
  • Dark Web Scanning and Reporting
  • Phishing Email Identification and Remediation
  • Office 365 Advanced Monitoring
  • vCIO Included (Designated Business Consultation Time)
  • Complimentary Review and Assistance of Cybersecurity Insurance Applications (The Advanced Tier addresses many common cyber insurance requirements)
  • Microsoft Business Premium License Required*

Total Plan

All 3 Tiers are Included!

  • Password Vault with Vulnerability Reporting Features
  • Customize Mobile Device Management Policies for Cell Phones *
  • Data Loss Prevention (Office 365)
  • Deep-Packet Firewall Inspection
  • vCISO for Internal Policies, Security, and Lifecycle Reports

* Asterisks notate additional terms defined in the client agreement

Why Work With Us?

Because we have the experience to back up our claims.

We are thankful to be trusted by many local companies that make a difference for the community and their staff. We value all of our clients but wanted to recognize several for reinforcing the value of AtNetPlus as a partner and not just a vendor providing Managed IT Services.

Akron Rubberducks logo, atnetplus client
akron zoo logo, atnetplus client
formtek logo, atnetplus client
greater akron chamber logo, atnetplus client
fair housing logo, atnetplus client
testa companies logo, atnetplus client

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zoey, our chief barketing officer at atnetplus

A Word from Our Chief Barketing Officer…

Zoey says whether you want to work with us or FOR us… we have the chops to back it up. AtNetPlus has been named in the Top 500 Managed Service Providers in the world as well as one of the Best Workplaces in Ohio. Managed IT Services are kind of our thing.