Ticketing System

Submit a service ticket to request support or check the status of an existing ticket.

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Support FAQs

24/7 Phone Support

Call (330) 945-5685 24 hours a day, 7 days a week, to report both emergencies and non-emergencies.

HOW TO SUBMIT TICKETS

Client Access Portal (Ticketing System) –
http://support.atnetplus.com

It’s easy to monitor and manage technical issues through the ticketing system on the AtNetPlus Client Access Portal. Whether one person on your staff coordinates all of your tickets or multiple people submit issues, the Client Access Portal provides real-time visibility to our progress. A link to the portal along with username and initial password information will be emailed to authorized employees once your account has been activated.

On the Web:
http://support.atnetplus.com – Login to our online ticketing system and submit your issue. It’s a fast and easy way to accurately document and follow up on your service request.

Via Email:
support@atnetplus.com – Send us an email in which you describe your issue. It will automatically be entered into the ticketing system for you and we will follow up on your request.

By Phone:
866-500-7652 Option 4 – Our staff will help you document your issue. We will create a ticket in our system and assign it to the proper IT Specialist for resolution.