To be a successful Client Account Manager at AtNetPlus, we look for individuals who are passionate about client satisfaction and love to play a role in crafting the best solutions for businesses.

Someone in this role will focus primarily on the Account Management functions of our Managed Service clients with the goals of high client satisfaction, retention, profitability, and introducing new relevant projects and services. Client Account Managers are also responsible for quoting and selling technology-related products and services to both existing and prospective clients.

Key Roles and Skills:

  • Maintain a minimum of a 95% Managed Service contract renewal ratio.
  • Have exceptional relationship skills including proactive, regular communication with your clients, consistency, and ability to show the value of Quarterly Business Review Meetings.
  • Sales experience and ability to look for opportunities within existing client environments that will help solve business needs.
  • Detail-oriented communication including within documentation and sales proposals.
  • Basic level of technical knowledge is highly preferred.
  • A high-level understanding of Microsoft offerings and capabilities is beneficial.
  • Needs to be strategic, organized, and willing to contribute to the Business Analyst role.

Requirements

  • Minimum of 1 year of Technical experience or general understanding of Tier 1 technical skills.
  • A valid driver’s license and reliable transportation as on-site visits are required. (when safe to do so)
  • A can-do attitude and willingness to embrace AtNetPlus’s core service values: Communication, Character, Brilliance, and Nurturing.

Are you an inquisitive problem-solver who enjoys tackling technical challenges? Pairing this with a customer-driven mindset could make you a perfect candidate for this IT Support role.

A Support Desk Analyst should have comprehensive knowledge of desktop operating systems, remote access technology, and virus cleanup. Troubleshooting Windows, Active Directory, and group policy modifications are a routine part of the job. The ability to effectively communicate with customers that have varying degrees of technical knowledge is critical in this role.

The ability to multi-task is a must as you will be assigned multiple tickets at once with the expectation of documenting your work. If you are looking for an opportunity to help end-users with their technology needs and learn new skills in the process, this could be the perfect position for you.

Your ability to communicate technical issues with non-technical clients is an important skill.

We are always looking for talented, passionate technical resources.

Requirements

  • Excellent oral and written communication skills
  • Excellent customer service and problem-solving skills
  • Excellent planning, organizational and time management skills
  • Ability to think creatively and document standard tasks
  • Demonstrated experience at quickly adapting to change
  • Understanding of network infrastructure (WAN, VPN, routers, switches, firewalls)
  • Windows, Active Directory and group policy troubleshooting
  • Technical certifications are strongly desired. Network+, A+ and MCP certifications are advantageous
  • Bachelor’s Degree preferred
  • Prefer experience in help desk, field support, IT support or related services.
  • Must have a valid driver’s license and ready access to a personal vehicle.

Description

AtNetPlus is seeking a highly motivated, results-driven Inside Sales Representative to join our team. This role is responsible for list scrubbing/qualifying and B2B appointment setting through email campaigns, LinkedIn direct InMail campaigns, and cold calling from targeted phone lists with the goal of setting a specific number of appointments per month.

The appointments will be set for the Director of Business Development or a designated Account Manager to attend. We are looking for a motivated, enthusiastic team player with exceptional communication skills who can understand different buying personas, ask “pain exposing” questions, and communicate the value of AtNetPlus.

  • Responsible for detailed lead list scrubbing and qualifying
  • Reach out to leads via email, social media, and via phone to set an introductory appointment for the Director of Business Development.
  • The expected activity level for this position is 10 direct reaches daily or 50 weekly with a goal of netting a minimum of 1-2 appointments per week
  • Navigate through a conversation to uncover business needs, understand pain points, and position AtNetPlus as a compelling solution
  • Participate in local chambers or networking events
  • Maintain and update an accurate log of activity in the prospecting CRM system
  • Convey activity summaries to the Director of Business Development during regularly scheduled check in meetings
  • Perform other duties as assigned *

Requirements

  • Exceptional communication skills and the ability to build a genuine rapport with prospects over email and phone
  • Ability to source leads
  • Ability to learn quickly and manage multiple priorities
  • Driven and resourceful in finding new approaches to ensure his/her message is resonating with potential customers
  • Ability to problem-solve and continually improve sales processes

Education and Experience

  • 1-3 years of proven experience in a prospecting/appointment setting/sales role
  • Experience with B2B sales
  • Experience with CRM / call tracking database

Benefits

** Includes Incentive Program **

  • Bonus paid for each qualified, new appointment set
  • Bonus paid for each new IT Managed Services agreement signed (resulting from scheduled appointment)

Description

Are you looking for a fast-paced job where you’ll have the opportunity to learn about both sales and technology? We are looking to add a motivated, detail-oriented candidate to our team.

The Renewals Coordinator serves as the primary resource for all client licensing and warranty renewal quoting for hardware (computers, servers, etc.) and software. Multitasking and organizational skills are a must for managing spreadsheets and systems to ensure renewal dates are not missed.

This is an hourly-paid role.

Requirements

  • Work experience in sales support is preferred.
  • Experience with CRM software.
  • Excellent organizational and multitasking skills.
  • Dedicated team-player.
  • Ability to work under pressure of deadlines.
  • Meets company service values (Nurturing, Communication, Character, and Brilliance).

Responsibilities

  • Review internal databases, vendor portals, and emails regularly to track licensing and warranty expiration dates for a variety of products.
  • Regular communication with appropriate vendors to provide accurate renewal quotes to clients.
  • Creating all licensing and warranty renewal quotes that are provided to the client with an average “buffer” of 90 days prior to expiration.
  • Regular follow-up with the client until renewal quotes are approved or denied.
  • Communication with Client Account Managers to keep updated on outstanding renewal quotes or relevant client feedback.
  • Enter necessary details into our database for new products.

We offer:

  • Flexible Work-from-home schedule
  • Competitive Wages
  • Full Insurance Coverage (Medical, Vision, Dental)
  • 401k Pension Plan with up to 5% Match
  • 16 Days of PTO to Start
  • Training/Certification Reimbursement
  • Tight-knit team environment
  • Career pathing and growth opportunities

Are you someone who loves technology and gets excited to solve problems for others?  We are looking for enthusiastic, kind team members who can accurately and efficiently solve technical issues with great communication and documentation skills.

AtNetPlus puts the company culture first and reinforces the importance of our Service Values every day to both our employees and clients alike. We are looking for bright, technically savvy people who are ready to offer our clients excellent customer service and IT Support.

Technology can be intimidating, so we want to make sure that our clients feel comfortable asking for help – and we proudly excel at being nurturing and non-judgmental! Our goal is to build long-lasting relationships with our staff and clients and be an organization to be proud of.

We are an Equal Opportunity Employer. If you think AtNetPlus sounds like a place you’d like to work, please complete the Application and Contact Form.

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A Word from Our Chief Barketing Officer…

Zoey says whether you want to work with us or FOR us… we have the chops to back it up. AtNetPlus has been named in the Top 500 Managed Service Providers in the world as well as one of the Best Workplaces in Ohio.