Are you an inquisitive problem-solver who loves working with the latest tech? Pairing this with a customer-driven mindset could make you a perfect candidate for our IT Support role.

A Support Desk Analyst will work with desktop operating systems, remote access technology, and virus cleanups on the regular. Troubleshooting Windows, Active Directory, and group policy modifications are a routine part of the job duties for this role. The ability to effectively communicate with customers that have varying degrees of technical knowledge is critical and something we pride ourselves on as a company.

The ability to multi-task is a must as you will be assigned multiple tickets at once with the expectation of documenting your work. If you are looking for an opportunity to help end-users with their technology needs and learn new skills in the process, this could be the perfect position for you.

Salary Range: $40,000 – $45,000/year

We are always looking for talented, passionate technical resources.

Requirements

  • Excellent oral and written communication skills
  • Excellent customer service and problem-solving skills
  • Excellent planning, organizational, and time management skills
  • Ability to think creatively and document standard tasks
  • Demonstrated experience at quickly adapting to change
  • Understanding of network infrastructure (WAN, VPN, routers, switches, firewalls)
  • Windows, Active Directory, and group policy troubleshooting
  • Motivated and willing to obtain industry-standard certifications if necessary
  • Must have a valid driver’s license and ready access to a personal vehicle

Do you love the excitement and flexibility of dealing with both remote and onsite technical challenges? AtNetPlus is looking for mid-level technicians who are eager to learn and ready to exceed our clients’ expectations by providing the best service possible.

As a Field Technician, you should have thorough knowledge of desktop operating systems, remote access technology, and network infrastructure. You will be one of the primary onsite technicians and must be adaptable and nurturing to our clients while solving their technical issues.

There is a minimum of 2 years of relevant experience at this level.

Requirements

  • Time management skills
  • Ability to track and document your work in a timely manner
  • Excellent communication skills (verbal/written)
  • Windows, Active Directory, and group policy troubleshooting
  • Support and Tier 1, 2 troubleshooting
  • Basic understanding of network infrastructure (WAN, VPN, routers, switches, firewalls)
  • Multiple certifications are strongly desired: Network +, A+ and MCP certifications are advantageous.
  • Field Engineers must have a valid driver’s license and ready access to a personal vehicle.

Are you passionate about crafting technical solutions and solving complex problems? Is this drive supported by 5+ years of experience building and supporting business networks?

A Senior Systems Engineer with AtNetPlus must be adaptable and willing to be an escalation point for other technicians on our team to provide superior customer service to our clients. You must enjoy working with users of varying levels of technical ability and display patience as you simplify complex issues for clients and your peers. Responsibilities include both client project work and ticket escalations.

Your previous experience must support a strong understanding of Windows and networking. Specifically, Windows Server 2012 / 2016 / 2019 and Active Directory along with a solid understanding of network infrastructure (routers, switches, firewalls, wireless, etc.) Proven ability in designing, installing, and supporting small and medium-sized Microsoft Windows (physical and virtual) environments is necessary to succeed in this position. Solid VMware (or Hyper-V) experience is required. Strong procedural and documentation skills are also essential.

Previous experience at a Managed Service Provider is advantageous.

Requirements

  • Experience as a Senior Systems Engineer or Senior Network Engineer
  • VMware (or Hyper-V)
  • Experience with storage environments, including DAS, NAS, and SAN
  • Strong understanding of network infrastructure (WAN, VPN, routers, switches, firewalls)
  • Excellent oral and written communication skills
  • Excellent customer service and problem-solving skills
  • Excellent planning, organizational, and time management skills
  • Ability to think creatively and document standard tasks
  • Demonstrated experience at quickly adapting to change
  • Windows Server 2012/2016/2019, Active Directory, and group policy troubleshooting
  • At least one of the following technical certifications are required: MCSA, MCSE, MCITP, CCNA, CCNP, ECS, VCP, or another applicable IT certification
  • Must have a valid driver’s license and ready access to a personal vehicle for onsite travel when necessary

We offer:

  • Flexible Work-from-home schedule
  • Competitive Wages
  • Full Insurance Coverage (Medical, Vision, Dental)
  • 401k Pension Plan with up to 5% Match
  • 16 Days of PTO to Start
  • Training/Certification Reimbursement
  • Tight-knit team environment
  • Career pathing and growth opportunities

Are you someone who loves technology and gets excited to solve problems for others?  We are looking for enthusiastic, kind team members who can accurately and efficiently solve technical issues with great communication and documentation skills.

AtNetPlus puts the company culture first and reinforces the importance of our Service Values every day to both our employees and clients alike. We are looking for bright, technically savvy people who are ready to offer our clients excellent customer service and IT Support.

Technology can be intimidating, so we want to make sure that our clients feel comfortable asking for help – and we proudly excel at being nurturing and non-judgmental! Our goal is to build long-lasting relationships with our staff and clients and be an organization to be proud of.

We are an Equal Opportunity Employer. If you think AtNetPlus sounds like a place you’d like to work, please complete the Application and Contact Form.

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A Word from Our Chief Barketing Officer…

Zoey says whether you want to work with us or FOR us… we have the chops to back it up. AtNetPlus has been named in the Top 500 Managed Service Providers in the world as well as one of the Best Workplaces in Ohio.