To be a successful Client Account Manager at AtNetPlus, we look for individuals who are passionate about client satisfaction and love to play a role in crafting the best solutions for businesses.

Someone in this role will focus primarily on the Account Management functions of our Managed Service clients with the goals of high client satisfaction, retention, profitability, and introducing new relevant projects and services. Client Account Managers are also responsible for quoting and selling technology-related products and services to both existing and prospective clients.

Key Roles and Skills:

  • Maintain a minimum of a 95% Managed Service contract renewal ratio.
  • Have exceptional relationship skills including proactive, regular communication with your clients, consistency, and ability to show the value of Quarterly Business Review Meetings.
  • Sales experience and ability to look for opportunities within existing client environments that will help solve business needs.
  • Detail-oriented communication including within documentation and sales proposals.
  • Basic level of technical knowledge is highly preferred.
  • A high-level understanding of Microsoft offerings and capabilities is beneficial.
  • Needs to be strategic, organized, and willing to contribute to the Business Analyst role.

Requirements

  • Minimum of 1 year of Technical experience or general understanding of Tier 1 technical skills.
  • A valid driver’s license and reliable transportation as on-site visits are required. (when safe to do so)
  • A can-do attitude and willingness to embrace AtNetPlus’s core service values: Communication, Character, Brilliance, and Nurturing.

Benefits

We offer competitive wages, full insurance coverages, 401(k) pension plan with as much as a 4% match, Paid Time Off, and training/certification assistance.

We also offer flexible Work From Home options with hybrid remote and in-office options. The work environment is relaxed, yet professional, and there is opportunity for career growth.

Location: Stow, OH AtNetPlus is an E.O.E.

Do you pride yourself on being helpful and enthusiastic when assisting clients? If you’re ready to tackle a fast-paced, exciting new job, the Service Coordinator role at AtNetPlus is a great opportunity.

The Service Coordinator is a key role in managing multiple lines of communication for requests for technical assistance (primarily phone calls but also automated tickets and emails). In this job, you will gather information regarding client issues/requests and create tickets that inform the technicians of the proper details needed to begin troubleshooting.

Collaboration with the Senior Service Coordinator is crucial for tasks related to assigning technical resources, documenting requests, and ensuring all tickets are completed in a timely manner. If you’re ready to do a job that matters while making an impact on many local businesses, we would love to hear from you! We foster a close-knit, supportive environment and encourage a team mentality.

Requirements

  • Excellent oral and written communication skills
  • Excellent phone etiquette and customer service skills
  • Problem-solving skills including the ability to work effectively with a group
  • Team facilitator with excellent interpersonal skills
  • Ability to think logically and document in necessary detail
  • Ability to work independently under pressure with multiple employees and customers making demands while maintaining excellent phone demeanor/attitude
  • Ability to build strong relationships with clients and vendors to ensure delivery of the best service possible
  • Strong planning and organizational skills
  • Adaptable to change
  • Associates Degree and/or IT-related experience preferred

Benefits

We offer competitive wages, full insurance coverages, 401(k) pension plan with as much as a 4% match, 3 Weeks Paid Time Off, and training/certification assistance.

We also offer flexible Work From Home options with hybrid remote and in-office options. The work environment is relaxed, yet professional, and there is opportunity for career growth.

Please visit our website for a complete listing of employment opportunities at AtNetPlus (www.atnetplus.com).

Location: Stow, OH AtNetPlus is an E.O.E.

Are you an inquisitive problem-solver who enjoys tackling technical challenges? Pairing this with a customer-driven mindset could make you a perfect candidate for this IT Support role.

A Support Desk Analyst should have comprehensive knowledge of desktop operating systems, remote access technology, and virus cleanup. Troubleshooting Windows, Active Directory, and group policy modifications are a routine part of the job. The ability to effectively communicate with customers that have varying degrees of technical knowledge is critical in this role.

The ability to multi-task is a must as you will be assigned multiple tickets at once with the expectation of documenting your work. If you are looking for an opportunity to help end-users with their technology needs and learn new skills in the process, this could be the perfect position for you.

Your ability to communicate technical issues with non-technical clients is an important skill.

We are always looking for talented, passionate technical resources.

Requirements

  • Excellent oral and written communication skills
  • Excellent customer service and problem-solving skills
  • Excellent planning, organizational and time management skills
  • Ability to think creatively and document standard tasks
  • Demonstrated experience at quickly adapting to change
  • Understanding of network infrastructure (WAN, VPN, routers, switches, firewalls)
  • Windows, Active Directory and group policy troubleshooting
  • Technical certifications are strongly desired. Network+, A+ and MCP certifications are advantageous
  • Bachelor’s Degree preferred
  • Prefer experience in help desk, field support, IT support or related services.
  • Must have a valid driver’s license and ready access to a personal vehicle.

Benefits

We offer competitive wages, full insurance coverages, 401(k) pension plan with as much as a 4% match, Paid Time Off, and training/certification assistance.

We also offer flexible Work From Home options with hybrid remote and in-office options. The work environment is relaxed, yet professional, and there is the opportunity for career growth.

AtNetPlus is an E.O.E.

We offer:

  • Flexible Work-from-home schedule
  • Competitive Wages
  • Full Insurance Coverage (Medical, Vision, Dental)
  • 401k Pension Plan with up to 4% Match
  • 16 Days of PTO to Start
  • Training/Certification Reimbursement
  • Tight-knit team environment
  • Career pathing and growth opportunities

Are you someone who loves technology and gets excited to solve problems for others?  We are looking for enthusiastic, kind team members who can accurately and efficiently solve technical issues with great communication and documentation skills.

AtNetPlus puts the company culture first and reinforces the importance of our Service Values every day to both our employees and clients alike. We are looking for bright, technically savvy people who are ready to offer our clients excellent customer service and IT Support.

Technology can be intimidating, so we want to make sure that our clients feel comfortable asking for help – and we proudly excel at being nurturing and non-judgmental! Our goal is to build long-lasting relationships with our staff and clients and be an organization to be proud of.

We are an Equal Opportunity Employer. If you think AtNetPlus sounds like a place you’d like to work, please complete the Application and Contact Form.

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A Word from Our Chief Barketing Officer…

Zoe says whether you want to work with us or FOR us… we have the chops to back it up. AtNetPlus has been named in the Top 500 Managed Service Providers in the world as well as one of the Best Workplaces in Ohio.